Privacy Policy
This policy is effective from 01/03/2023.
South Wales Industrial Valve Services Limited (IVS Ltd) is committed to protecting and respecting personal information.
This Privacy Policy explains the personal information we may collect from you. It also explains how we’ll store and handle that data and keep it safe.
It also informs you about your rights and how IVS Ltd may use your personal data.
We may modify or amend this Privacy Policy from time to time at our discretion. When we make changes, we will amend the revision date at the top of this page
What we collect
We may collect your personal data as a business contact (an existing or potential client). This will consist of some or all of the following: your name, job title, organisation, business email, work address and work phone number.
We may also retain details of your business relationship with IVS Ltd and any interactions with us. For example, we may collect notes from our conversations or meetings with you.
What we do with the information we gather
We use the information we gather to serve our customers and prospects, and in particular for the following reasons:
• Administering, managing and developing our business and its services, for example responding to requests for specific information
• Periodically providing marketing information by email. Should you not wish to receive these communications, you are free to opt out at any time by unsubscribing or sending an email to info@ivs.co.uk
Data retention
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.
The legal bases we rely on
In accordance with the law on data protection, we collect and process your personal data on the following legal bases:
- Consent
Where we collect and process your data with your consent. For example, when you specifically request to receive information or communications. You may withdraw your consent at any time by sending an email to info@ivs.co.uk
- Legitimate Interest
We may also collect and use your data to pursue our legitimate interests in ways – such as customer service, marketing and communication - which might reasonably be expected as part of running our business. Where we process your personal information based on our legitimate interest and no opt-out mechanism is available to you, you may exercise your right to object by sending an email to info@ivs.co.uk
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Who do we share your personal data with?
We will not disclose your personal information to third parties, other than for the following reasons:
· You have requested or given us permission to do so.
· We are required to do so by law.
· We are required to do so in order for a third party to provide goods or services that you are purchasing through us.
· To perform a credit check.
Controlling your personal information
You have the right to request:
• Access to the personal data we hold about you.
• The correction of your personal data when incorrect, out of date or incomplete.
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
• That we erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information.
You can contact us to request to exercise these rights at any time by emailing info@ivs.co.uk
Complaints
Should you have any cause to complain about our use of personal data, please send an email with the details of your complaint to info@ivs.co.uk. We will look into and respond to any complaints we receive.
You also have the right to lodge a complaint with the Information Commissioner's Office (“ICO”) (the UK data protection regulator). For further information on your rights and how to complain to the ICO, please refer to the ICO website.
Links to other sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.
© Copyright 2023. South Wales Industrial Valve Services Limited
